Refund policy

At Veloura Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns
We accept return requests within 7 days of receiving your order.
To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Mandatory Unboxing Video:

Once you receive your order, it is mandatory to record a continuous unboxing video before opening the package.
The package will have a sealed confirmation sticker.
The video must clearly show the package from the moment you start opening it.
The seal/sticker must be visible and intact at the beginning of the video.
The unboxing must be recorded in one continuous take without cuts or edits.

⚠️ Damaged/Defective or incorrect Items:

If you receive and find any damaged, broken, or defective product inside the package:              contact us within 48 hours of delivery.The issue will be considered only if a valid unboxing video is provided. If verified, Veloura Studio will take full responsibility and offer a replacement or refund as applicable.We will review the issue and offer a replacement or refund where applicable.

⚠️ Important Conditions:

If the unboxing video is not provided, we will not be able to process any claim for damage or missing items.
If the video shows that the seal/sticker was already removed or tampered with before recording, the claim will not be accepted.
Any missing or edited video will make the claim invalid.

🎥 Proof Requirement:

To ensure a fair process:
The video must clearly show the intact seal before opening.
The product and packaging must be visible during unboxing.
Any issue must be shown immediately in the same video. 

Important Note:

This policy is implemented to ensure product quality, proper handling, and to maintain the integrity of our brand image. It helps us provide a fair and transparent process for both our customers and Veloura Studio.

📩 Support:

For any concerns or claims, please contact us at: 

Non-Returnable Items
The following items cannot be returned:
Custom-made or personalized products 
Clearance or sale items
Items damaged due to misuse or improper handling by the customer

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:
Refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping charges are non-refundable.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

How to Request a Return
To initiate a return, please contact us at:
Email: 
Website: Veloura Studio
Include:

Mandatory Unboxing video                                                                                                                            Your order number
Reason for return
Photos (if applicable)                                                                                                                                    

📩 Support:                 

For any concerns or claims, please contact us at: