Terms and Condition

Welcome to Veloura. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

Veloura is an online store specializing in wall décor, decorative mirrors, metal wall art, and home décor products. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Products & Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in color, texture, and appearance may occur due to screen settings, lighting conditions, and the handcrafted nature of certain products.

Veloura reserves the right to modify product prices, descriptions, or availability at any time without prior notice.

3. Orders

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete customer information

If your order is canceled after payment has been received, a full refund will be issued.

4. Shipping & Delivery

Delivery times provided on the website are estimates and may vary due to unforeseen circumstances.

Veloura is not responsible for delays caused by shipping carriers, weather conditions, public holidays, or other factors beyond our control.

Customers are responsible for providing accurate shipping information. Additional charges may apply for incorrect addresses or failed delivery attempts.

5. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Products must be returned in their original condition and packaging. Customized, personalized, or clearance items may not be eligible for return unless received damaged or defective.

6. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the product and packaging. We will review the claim and provide an appropriate solution.

7. Intellectual Property

All content on the Veloura website, including logos, product images, graphics, designs, text, and branding materials, is the property of Veloura and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

Veloura shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in that policy.

10. Changes to Terms

Veloura reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon publication on the website.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page or official customer support channels.

Thank you for choosing Veloura.

Veloura — Transforming Walls into Timeless Statements.